Exchange/Return/Cancellation
1>lf there's defect of goods . We can give some compensation if you accept and if you want return we can accept it .
Please contact us before you do any return .Thanks for your help.
2>lf the product quality is without any problem, we can't accept the return .Such as the size is small for you, or when you receive your order,you find out you don't like it etc..
a. We accept Exchange or Return if the products are damaged, or there's any shipping errors, such as you receive a wrong model, wrong size or wrong color item.Or other faults caused by us.
b. Before Exchange or Return, you must contact us with returning shipping address before sending the items back. Click Feedback to contact us.
c. You'd better take a photo of goods that you want to change and show it as an evidence to us for us to confirm the information and deal with the issue for you soon.
d. Items must be returned in their original, undamaged packaging and must be in an unused condition.
e. Please return to us within 7 days of receipt, and all returned items are subject to a 20% restocking fee (Unless the fault was caused by us )
f. lf we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on theitem, or deduct up to 50% of the selling price from the refund claim.
g. Please be aware that post and packaging is not refundable,except where items have been returned because they are faulty, otherwise confirm to your order.
h. All the issues should be solved within 30 days, including exchanging time. Please allow 20 calendar days to arrange refund after we receive thereturnitems,we would appreciate your cooperation.
i. All shipping charges for exchanges are to be paid by customer (Unless the fault was caused by us ).i. All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer
k.shipped Orders can be Canceled. All Orders usually will be shipped to the buyer in 24 hours. lf you want to cancel your order,please Contact Us first..
Exchange & Return Instructions
Please follow the instructions below to return an item:
a. Send an email or contact us to specify the reason for returning at first,our support staff will provide you the shipping address.
b. Please take care when unpacking and repacking your products and enclose a piece of paper includes the following information,
i). Your name registered on our online shop
ii). Order Number
iii). Specify the reason for returning the item
iv), The email address you use to login to our online shop
c. Please put this piece of paper, and the product to be returned,into a parcel,and mail to us, Do remember to provide us the tracking number once you have shipped them back. We cannot be held responsible for goods that are returned to us that are lost transit. lf you are concerned,then we recommend that you sendt he goods by registered post and retain proof of posting.